Upon the arrival of your ordered item(s), you will have up to 30 days to return your purchased order. If any damages, defects, and or missing items are found, please contact us for a replacements instead of returning the entire order.
Returned product must be in its original package and in new/unused condition to qualify for any refund. If the product has been installed already, it can not be returned. Customized items are not eligible for return as well.
If you cancel your order before it's shipped out from a warehouse, we have a $50 cancellation fee for any items above $1,000 USD. If the item(s) had shipped and arrived, we charge a 15% restocking fee unless the item was defected. Lifestyle Vivid does not cover shipping fees for return items, our customer reps will assist you through out the entire returning process to give you a peace of mind.